q888 Privacy Policy

q888 ("q888", "we", "us", "our") operates the online casino and sports betting platform accessible at q888.im. For the purposes of this Privacy Policy, q888 is the data controller responsible for the personal data of registered users ("Players", "you", "your") of the q888 platform.

q888 is committed to handling the personal data of all Pakistani players with care, transparency, and in accordance with applicable data protection principles. This Privacy Policy sets out the categories of personal data q888 collects, the purposes and legal bases for processing that data, the circumstances in which it may be disclosed to third parties, and the rights that players hold in relation to their personal data.

By registering a q888 account or using the q888 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, you must not register or use the q888 platform.

q888 collects personal data in the following categories:

2.1 Registration Data. When you create a q888 account, we collect your Pakistani mobile number, a password (stored in hashed form only — we do not store your plain-text password), and any username you choose to assign to your account.

2.2 Identity Verification (KYC) Data. To comply with anti-money laundering and responsible gaming obligations, q888 requires identity verification before processing withdrawals. KYC data includes: your full legal name as it appears on your National Identity Card (CNIC), your CNIC number, your date of birth, a copy of your CNIC (both sides), and, where required, a selfie or proof of address.

2.3 Financial Transaction Data. q888 records details of all PKR deposits and withdrawals processed through your account, including the payment method used (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), transaction amounts, timestamps, and transaction reference identifiers.

2.4 Gaming Activity Data. q888 records your betting history, casino game history, slot activity, bonus usage, and responsible gaming limit settings. This data is used for account management, dispute resolution, and the delivery of responsible gaming tools.

2.5 Device and Technical Data. When you access q888, our servers automatically collect certain technical information including your IP address, browser type and version, device type and operating system, and session timestamps. This data is used for security monitoring, fraud detection, and platform performance analysis.

2.6 Communications Data. If you contact q888's support team (for example at [email protected]), we retain records of those communications for quality assurance, dispute resolution, and compliance purposes.

q888 uses the personal data we collect for the following purposes:

• To create, maintain, and manage your q888 account, including verifying your identity and processing your q888 login sessions.
• To process PKR deposits and withdrawals through your chosen payment method (JazzCash, Easypaisa, or bank transfer).
• To deliver the gaming services you have requested, including sports betting on PSL and other cricket events, slot games, live casino tables, and crash games.
• To conduct KYC identity verification as required by our anti-money laundering and responsible gaming obligations.
• To detect, investigate, and prevent fraud, money laundering, and other forms of financial crime or abuse of the q888 platform.
• To administer bonuses, promotions, and loyalty programmes in accordance with their applicable terms and conditions.
• To provide and operate responsible gaming tools, including deposit limits, session timers, and self-exclusion features.
• To respond to your support enquiries and resolve disputes relating to your q888 account.
• To analyse platform usage patterns and improve q888's services, user interface, and content offering.
• To send you service-related communications, including account security alerts and important policy updates, to your registered mobile number.

q888 does not use your personal data for automated individual decision-making (profiling) that produces legal effects on you without a meaningful human review process.

q888 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your q888 account, to process deposits and withdrawals, and to provide gaming services as agreed when you registered.
• Legal obligation: Processing required to comply with applicable anti-money laundering regulations, responsible gaming obligations, and any other mandatory legal requirements.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Where q888 seeks your explicit consent for processing activities not covered by the above bases (for example, optional marketing communications), we will clearly request that consent and you may withdraw it at any time.

q888 does not sell, rent, or trade your personal data. We may share your personal data with the following categories of third parties only as necessary and as described in this Policy:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, solely to process your PKR deposit and withdrawal transactions. These entities operate under their own privacy policies.
• KYC and Identity Verification Providers: Third-party services engaged to assist with CNIC verification and anti-money laundering screening, where applicable.
• Game Content Providers: Software providers who supply casino games, slot titles, and live dealer studio content to the q888 platform may receive limited session data necessary for game delivery and dispute resolution.
• Fraud Prevention and Security Services: Service providers that assist q888 in detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Legal and Regulatory Authorities: Where q888 is required by applicable law, regulation, or court order to disclose personal data to government authorities or law enforcement agencies.

All third-party service providers engaged by q888 are contractually required to process personal data only for the specific purposes for which it is shared and to maintain appropriate security standards.

q888 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected or as required by applicable law. The following general retention guidelines apply:

• Account registration data and gaming activity records are retained for the duration of your active q888 account relationship and for a period thereafter as required by applicable legal and regulatory obligations.
• KYC identity verification documents are retained for the minimum period required by applicable anti-money laundering regulations from the date of the last transaction or account closure, whichever is later.
• Financial transaction records are retained for the minimum period prescribed by applicable financial record-keeping requirements.
• Support communications are retained for a period sufficient for dispute resolution and compliance purposes.
• Technical and device data collected for security and fraud monitoring purposes is retained for a rolling period consistent with the operational requirements of those security systems.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with q888's internal data management procedures.

q888 uses cookies and similar technologies (such as local storage and session tokens) on the q888.im website. These technologies serve the following functions:

• Strictly Necessary Cookies: Used to maintain your q888 login session, remember your language preferences, and ensure the platform functions correctly. These cannot be disabled without impairing platform functionality.
• Performance and Analytics Cookies: Used to collect anonymised data about how users navigate and interact with q888, to help us identify performance bottlenecks and improve the user experience for Pakistani players.
• Functional Cookies: Used to remember your in-platform preferences (such as preferred game categories and responsible gaming settings) across sessions.

q888 does not deploy third-party advertising or retargeting cookies on the q888 platform. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will prevent certain platform features from functioning correctly.

Subject to applicable law, you may have the following rights in relation to the personal data q888 holds about you:

• Right of Access: You may request a copy of the personal data q888 holds about you.
• Right to Rectification: You may request that inaccurate or incomplete personal data held by q888 be corrected.
• Right to Erasure: In certain circumstances, you may request that q888 delete your personal data. This right is subject to q888's legal retention obligations — in particular, KYC and transaction records that must be retained under anti-money laundering regulations cannot be deleted on request during the applicable mandatory retention period.
• Right to Restriction of Processing: In certain circumstances, you may request that q888 restrict the processing of your personal data.
• Right to Object: Where q888 processes your data on the basis of legitimate interests, you may object to that processing.
• Right to Withdraw Consent: Where q888 relies on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact q888 by email at [email protected] with a clear description of your request and sufficient information to verify your identity. q888 will respond within a reasonable timeframe.

q888 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to: 256-bit SSL/TLS encryption for all data in transit, hashed storage of account passwords, restricted access controls for personnel with access to personal data systems, session management controls including automatic logout of inactive q888 sessions, and regular security reviews of platform infrastructure.

While q888 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You also have a responsibility to maintain the security of your own q888 login credentials and to notify us promptly at [email protected] if you suspect unauthorised access to your account.

q888 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, q888 will endeavour to provide notice to registered players by displaying a prominent notice on the q888 platform. The revised Privacy Policy will be published on this page with an updated "Last Updated" date.

Your continued use of the q888 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should cease using q888 and may request closure of your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the manner in which q888 processes your personal data, please contact our support team. All privacy-related correspondence should be submitted by email to: [email protected]

Please include your registered q888 account mobile number (for identity verification purposes) and a clear description of your query or request. q888 will acknowledge your communication promptly and provide a substantive response within a reasonable period.

This Privacy Policy was last reviewed and updated on 1 January 2026 and supersedes all prior versions.